USER TERMS

By accessing and/or using the Ortuseight Website www.ortuseight.com (the “Website”), you agree that you have read, understood carefully and agreed to be bound by these Terms of Use (the “Terms of Use”). These Terms of Use constitute a legal agreement between you and PT RANK RETAILINDO ATLETIK in relation to your visit, access and use of Services and the Website (as defined below).

 

IF YOU DO NOT AGREE, EITHER IN PART OR IN WHOLE, WITH THESE TERMS OF USE, YOU CANNOT ACCESS AND USE SERVICES AND THE WEBSITE.

 

GENERAL PROVISIONS

PT RANK RETAILINDO ATLETIK is a company established under the laws of the Republic of Indonesia (“Ortuseight”).

This Website is a software Website that serves as a means of purchasing products provided in the Website. This Website offers information about services offered by Ortuseight. The types of services that Ortuseight provides through the Website are:

Purchase of products registered in the Website;

Delivery of products purchased via the Website;

Other services that Ortuseight may add from time to time.

(hereinafter referred to as the “Services”).

Ortuseight may in its sole and absolute discretion accept or reject any of your requests for the Services. Ortuseight may also in its sole discretion confirm, accept and agree to any directions provided by the Website.

Ortuseight will use all reasonable efforts to provide you with the Services, depending on the availability of the product(s) or the location where the product is received at the time you place your order for the Services.

 

TERMS OF USE OF THE WEBSITE

You represent and warrant that you have the right, authority and capacity to use your Website and also represent and warrant that you are authorized to enter into and be bound by these Terms of Use and take any actions required in the Website.

Ortuseight has the right to collect and process your personal information, such as your full name, e-mail, date of birth, gender, cellphone number and your city when you register and refuse the registration if you do not provide the requested personal information in full and do not give consent to these Terms of Use, terms and conditions, and privacy policy as contained in the Website. You warrant that you provide accurate and complete information and agree to provide Ortuseight with any proof of identity that Ortuseight can reasonably request. If any of the personal information you have provided to Ortuseight changes, for example, if you change your email address, telephone number, or if you wish to cancel your account, please update your details by sending your request to Ortuseight. Ortuseight will effect the requested change after you have followed the instructions required to change your personal data.

E-mail and or cellular number that have been registered in the Website cannot be used to create a new account.

You must follow the instructions directed in the Website in order to successfully register yourself. The Website will provide you with a personal account with a password that you set yourself so that you can use the Website.

You must maintain the security and confidentiality of data related to your account on the Website. In the event of any disclosure of data related to your account which results in any illegal or unauthorized use of your account or identity, you must notify Ortuseight of this so that Ortuseight can cancel your account or take any other actions that can be taken and are necessary to take, otherwise, any actions using the Website will be considered as legal actions and you are responsible for the legal consequences that arise as long as these actions have not been reported to Ortuseight.

You are required to notify Ortuseight in detail if you no longer have control over your account on the Website, for example your account is in any manner hacked or your cellphone is lost, so that Ortuseight can cancel your account properly or take any other actions that can be taken and are necessary to take, otherwise, any actions using the Website will be considered as legal actions and you are responsible for the legal consequences that arise as long as these actions have not been reported to Ortuseight.

You undertake that you will use the Website for the intended purpose only to obtain the Services. You are not allowed to abuse or use the Website for fraudulent purposes or to cause inconvenience to others or to make fake orders.

Ortuseight has the authority to prohibit you from using the Website further if you use the Website with an incompatible or unauthorized device or for purposes other than the intended purpose of using this Website.

You understand, accept and agree that your use of the Ortuseight Website will also be subject to the Ortuseight Privacy Policy as may be amended from time to time. By using the Website, you also consent to and agree to be bound by the Ortuseight Privacy Policy.

By providing personal information/data to Ortuseight, you declare that you have the right to provide Ortuseight with personal information/data that Ortuseight will use and you allow Ortuseight to provide your personal information/data to interested third parties for the purpose of using your Services in the Website.

The Website may not be used to search for Services for matters that are contrary to the laws and norms privailing in society. You agree to defend, indemnify and hold Ortuseight harmless of and Ortuseight is not responsible for any Services you use which may violate any applicable laws and regulations.

You must provide Ortuseight with accurate and complete information regarding the type, specification, quantity and/or any special characteristics of any product ordered and purchased.

Ortuseight has the right to refuse your order if, in Ortuseight’s judgment, Ortuseight may not be able to deliver the product. However, if you have deposited some money for using the Services, you have the right to request a refund of the amount deposited if Ortuseight is unable to deliver the product.

Ortuseight has the right to reject to accept your order if Ortuseight has reasonable grounds to suspect that you have violated, or by accepting an order from you, you will violate these Terms of Use or any applicable laws and regulations.

If under Ortuseight’s policy, Ortuseight provides prizes, vouchers, or various other forms of promotions (the “Promo”) which can be redeemed for benefits related to the use of the Website, you agree that you are only entitled to use the Promo subject to all the terms that apply in the Promo and will not abuse, duplicate, sell or transfer the Promo in any way. You also understand that the Promo cannot be redeemed for cash and can expire on a certain date and time, even if you have not used it.

You acknowledge and understand that product prices displayed on the Services are subject to change from time to time.

 

CHARGING OF COSTS

Downloading and/or accessing this Website is/are free of charge. Ortuseight may introduce charges for downloading and/or accessing the Website at any time. Ortuseight will notify you of this as appropriate so that you can decide whether or not you wish to continue downloading or accessing the Website. However, the internet connection required to use the Services and any related costs incurred by the use of the Services are on your own account and are borne solely by you.

You agree that you will pay for the Services provided to you by Ortuseight in full before the product is delivered to you, unless Ortuseight agrees to give you a facility to be able to make a payment after you receive the product.

The payment system can be made by transfer, e-money, and credit cards and it must be made in Indonesian Rupiah with payment instructions that Ortuseight will notify from time to time. Ortuseight also has the right to make changes or additions to the payment system in the Services from time to time if deemed necessary.

The fee for the Services includes applicable taxes.

ORTUSEIGHT’S RESPONSIBILITIES

Ortuseight uses appropriate and reasonable information management and security to keep the Website safe and free from interferences from any irresponsible parties. However, no matter how optimal the information management and security is, Ortuseight cannot guarantee that there will be no future interferences in the Services and the Website.

Use of the internet and incompatible electronic communications can cause non-functioning of the Website. Ortuseight is not responsible for any postponements, delays, failures, damages or losses resulting from these problems.

 

LIMITATION OF LIABILITY

Any claim against Ortuseight in any case by you will be limited to a total amount stated in writing to be paid by and/or owed to you when using the Services. In no event shall Ortuseight be liable to you or anyone else for costs, interests, damages or losses of any kind or other form of unwritten value (including personal injury, emotional disturbance and loss of data, goods, income, profits, use or other economic advantage). Ortuseight will not be liable for any losses, damages or injuries that may be incurred by or caused by you or by anyone who has used the Services on your behalf.

 

INDEMNIFICATION

By using this Website, you agree that you shall indemnify and hold Ortuseight, its affiliates and any of Ortuseight’s officers, directors, commissioners, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and costs (including attorneys’ fees and costs) arising out of or in connection with:

a)                   Any violation of or non-compliance with any of the Terms of Use, Privacy Policy, or applicable laws and regulations, whether or not stated herein; or

b)                  Your violation of any rights of any third parties regarding the use of the Website that is not caused by Ortuseight;

c)                   Any use or misuse of the Website. This obligation to release and indemnify shall survive the expiration or termination of the Terms of Use and use of your Website by Ortuseight for any reason.

 

PERMISSION

You are not allowed, either in part or in whole, to:

a)         Copy, modify, change, imitate, adopt, adapt, translate, create derivative works from, distribute, license, trade, transfer, display in public, reproduce, transmit, transfer, broadcast, decipher, destroy, control, remove or disassemble any part or all of or otherwise that might exploit the Website, without written approval by Ortuseight;

b)        License, sublicense, sell, resell, transfer, assign, distribute or commercially exploit or make available to any third parties the Website and/or software in any way;

c)         Create and/or publish “frame” or “mirror” any software in the Website on other servers or wireless devices;

d)        Reverse engineer or access Ortuseight software to (a) build any competitive products or services, (b) build any Websites using ideas, features, functions or graphics or materials similar to the Website;

e)        Create and publish media or scripts, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program that might create an obstacle to the operation of the Website and/or the Website’s performance;

f)          Use robots, spiders, or other manual or automatic devices to retrieve data from within the Website, or otherwise duplicate any contents of the Website;

g)         Publish, distribute or reproduce in any way any material that is protected by copyrights, trademarks or other proprietary information without prior approval by the owner of the property rights;

h)        Remove any copyrights, trademarks or other proprietary notices contained in the Website. No licenses or rights are granted to you with implications based on any intellectual property rights owned or controlled by Ortuseight or Ortuseight’s licensors, except for those licenses and rights expressly provided in these Terms of Use.

a)         will not send spam, any materials containing viruses, worms, trojan horses or other harmful computer codes;

b)        will not send or store any infringing, immoral, threatening, defamatory, or unlawful or unusual materials, including but not limited to materials that are harmful to others or that violate the privacy rights of any third parties;

c)         will not attempt to gain access without Ortuseight’s consent to the Website or related systems or networks; and

d)        will refrain from engaging in any actions that may damage Ortuseight’s reputation or be deemed to damage Ortuseight’s reputation.

Ortuseight shall have the right to investigate and prosecute any of the above violations to the fullest extent permitted by law including involving law enforcement officials in doing so. Ortuseight has the right to monitor your access to the Website, to ensure compliance with these Terms of Use, or to comply with applicable regulations.

 

INTELLECTUAL PROPERTY RIGHTS

Any contents in the Website and the Services are protected by copyrights, trademarks and other rights provided under the laws of the Republic of Indonesia.

Without prejudice to Ortuseight’s rights under applicable laws or the Terms of Use, you are notified that any attempted or actual violation of these provisions will result in the termination of all your rights in the Website and other law enforcement that can be enforced.

 

TERMINATION

Ortuseight has the right with immediate effect to temporarily suspend or permanently stop the use of the Website if Ortuseight has reason to suspect that you have violated any provisions of these Terms of Use or any applicable laws and regulations and any orders by any competent authority.

You have the right to opt to stop either temporarily or permanently the use of the Website at any time by canceling your account and permanently removing the Website from your device, thus disabling the use of the Website.

REPRESENTATIONS AND WARRANTIES

Ortuseight does not represent or warrant that:

a)         The use of the Services and/or the Website will be safe, timely, without interruption or free from errors or run in combination with other hardware, software, systems or data or free from any acts of God or force majeure events beyond Ortuseight’s control such as floods, earthquakes, fires and hurricanes, war-like circumstances, riots, and/or government policies in the financial or monetary and economic sectors that directly affect the implementation of the Website and the Services;

b)        The Website and the Services will meet your needs or expectations;

c)         Any stored data will be accurate or reliable;

d)        The quality of products, services, information or other materials purchased or obtained by you through the Website will meet your needs or expectations;

e)        Any errors or defects in the Website will be corrected; or

f)          The Website or server(s) providing the Website are free of viruses or other harmful components; or

g)         The Website tracks you or the vehicle used by Ortuseight in delivering orders. The Services are provided to you on an “as is” basis only. All conditions, representations and warranties, whether express, implied, required by law or otherwise, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby excluded and waived with the highest and maximum limits. You acknowledge and agree that all risks arising from your use of the Services shall remain solely and wholly with you and you will not have the right to claim any compensation from the company.

 

MISCELLANEOUS

You may not transfer your rights and obligations under the Terms of Use and other provisions set out in the Website, without the prior written approval of Ortuseight. Ortuseight may transfer Ortuseight’s rights under the Terms of Use to another party according to Ortuseight’s policy.

If there is a term under the Terms of Use that is held illegal, invalid or unenforceable, either in whole or in part, under laws and regulations, the term or any part of the term shall, to that extent, be deemed not part of these Terms of Use, but the legality, validity or enforceability of the remaining terms of these Terms of Use shall remain valid.

These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any and all disputes arising from the use of Ortuseight services shall be governed by the exclusive jurisdiction of the South Jakarta District Court.

These Terms of Use may be amended, by being added and reduced, revised, corrected from time to time. Ortuseight will notify you via the Website and/or email of any changes to the Terms of Use. Continuous deactivation of the Website after receipt of this notification constitutes your approval and acceptance as well as your commitment to the changes.

 

CONTACT US

If you have any further questions, please contact us at: info@vitanova.co.id

 

 

RETURN AND REFUND POLICY

1.   Product returns can only be made if the product received is not suitable, or the product received is damaged by the factory. Product returns can be submitted by contacting our customer service on the Ortuseight Website www.ortuseight.com .

 

2.   If you receive a damaged or unsuitable product, you can submit a replacement for a similar product or a refund to us within three days of receipt.

 

3.   The product must have never been used, the product tag is not damaged and in the packaging of the original brand (if any). This policy only applies to all products other than clothing products.

 

4.   Products must have been received by Ortuseight before a refund or similar product replacement can be made.

 

5.   We do not accept returns made in person.

 

6.   If you choose to exchange a similar product, Ortuseight will process the replacement product packaging within 7-10 working days excluding Saturdays, Sundays and national holidays. Once you get a confirmation from Ortuseight, you have to send the goods to this following address :

Ortuseight Warehouse

UP: RETURN INTERNATIONAL ORDER

Kawasan Pusat Niaga Terpadu Blok FF No. 8RST Jl. Daan Mogot km 19,6 Poris Jaya, Batuceper, Kota Tangerang, Banten 15122, Indonesia.

Phone : +6221 5431 5928

 

7.   If you choose to receive a refund, Ortuseight will process the refund 3-7 working days excluding Saturdays, Sundays and national holidays.

 

8.   You need to ensure that the product we receive is in the same condition as when you received it and is packaged properly. If the item is returned to us in an unsuitable condition, we reserve the right to refuse the return and send the product back to you.

 

CONTACT US

If you have any further questions regarding the privacy and security of your information or wish to update or delete your data, please contact us at: info@vitanova.co.id

WARRANTY POLICY

1.  Ortuseight The product warranty covers damage caused by manufacturing errors or defective products.  

2.  The warranty does not apply to damage caused by user negligence, such as use of products inappropriate for the type of sport, burns, tears, contact with sharp objects, and other damage caused by use.

3.  Submissions are only for footwear products with a maximum 12 months after the date of production, as stated on the label inside the tongue of the shoe.

4.  If the product is defective upon receipt, to request an exchange, ensure the product is unused, clean, and still in its original condition, complete with the Ortuseight box and label attached to the product.

5.  If the application is approved, the product exchange is only permitted for the same product and size/color. If a replacement product is not available, an alternative product of the same price and size will be offered.

6.  Warranty claims can only be submitted by contacting the official Ortuseight WhatsApp account at +6285190008158, attaching proof of payment and a clear photo of the product within 14 days of the date of purchase.

7.  Products will only be shipped to our warehouse address, with shipping costs borne entirely by the buyer:
Ortuseight Warehouse
UP: RETURN
Integrated Commercial Center Area, Block FF No. 8RST, Jl. Daan Mogot km 19.6, Poris Jaya, Batuceper, Tangerang City, Banten 15122, Indonesia. Phone: +6221 5431 5928

8.  The validation process takes 7-14 days from the date the item is received by the warehouse.

SHIPPING POLICY

1.  Ortuseight intends to deliver any of your Product(s) to the delivery address designated by you with domestic logistic partner JNE or J&T and International logistic partner Ray Speed Asia.  

2.  Ortuseight intends to deliver the Product(s) within the shipping time that Ortuseight predicts and indicates at the time you place an order (and when Ortuseight sends you an Order Confirmation), but Ortuseight may not, at the time you place an Order, guarantee the exact day or the time you will receive an Order Confirmation. Ortuseight agrees that at any time it intends to try to deliver the goods within 2 business days from the day of the Goods Order, however, Ortuseight may not guarantee the exact arrival time of delivery of the goods.

3.  Ortuseight intends to notify you immediately in the event of any delay in shipping the goods to you beyond the estimated shipping time. However, under the limitation permitted by law, Ortuseight has no responsibility for any losses, shortages, expenses, damages or additional costs arising from the delay in shipping.

4.  At the time of receiving your Product(s), you may be required to sign a receipt of the goods. You agree to inspect the goods first to check in case of any damages, shortages or errors prior to signing the receipt of your ordered goods. You should keep your Order receipt in case it may be needed at a later date for discussion with Ortuseight regarding the Product(s).

5.  Please be aware of any possibility that Ortuseight may not be able to deliver to certain locations. If this is the case, Ortuseight will notify you using the contact information provided to Ortuseight at the time you place your Order and Ortuseight will immediately arrange for cancellation of the Order, or suggest delivery to any other alternative address.

6.  Ortuseight shall deliver any goods using standard packaging of Ortuseight. If you have any request for packaging other than Ortuseight’s standards, Ortuseight may impose a fee for the request.

7.  Titles and all risks to a product will pass to you upon signing of a receipt of goods as a proof that you have received the product, save that in the event of any delay in delivering the goods due to a violation of your responsibilities as referred to herein, the risks will pass on the date on which the delivery of goods has arrived. Under the limits determined by the applicable laws and regulations, from the time the responsibility for these risks passes to you, Ortuseight will not be liable for any losses or damages to the goods once the titles of the product pass to you.

8.  You have to be careful when unboxing your goods so as to prevent them from being damaged, particularly when you use sharp things.

9.  You must ensure that you can safely receive your ordered goods without delay and within the time determined by Ortuseight.

10. In the event that you are unable to receive your Order delivery, Ortuseight may immediately leave a card containing instructions for re-delivery or means to collect the goods from the carrier designated by Ortuseight.

11. In the event that the delivery of goods or the collection of goods by yourself as referred to in the provision 10 above, is delayed due to your refusal to receive the goods as the result of any errors not caused by Ortuseight, or if you do not (within two weeks of Ortuseight’s first attempt to deliver the goods to you) accept delivery or collect the Product from the carrier, Ortuseight will (without affecting the rights or indemnity rights of Ortuseighgt) do any or both of the following:

a) charge a fee from you when you finally decide to collect such goods for a reasonable storage fee as long as the goods are not collected and any other reasonable costs incurred by Ortuseight; or

b) make the Goods to be no longer available for delivery or collection and Ortuseight will notify you that Ortuseight will annul the Contract bound to the Order. Ortuseight will immediately refund to you or to your company credit card or debit card in accordance with the payment you have made according to the relevant Contract, provided that the refunded money shall be reduced by an administrative fee, (including any expenses of Ortuseight for attempting to deliver and return the Product, and the storage fees as mentioned by Ortuseight in provision 11 above).

12. You are liable for ensuring that the Product(s) are sufficient and satisfy your wishes and your requirements. Ortuseight makes no assurance whether the product(s) will meet your requirements. You accept that the product(s) are standard and not promised to meet any requirements you may have.

13. You agree that once payment has been made, you may not request for a purchase cancellation for any reason.

14. You understand that in the event of unavailability of any product(s) at the time of ordering for any reason, Ortuseight will notify you via e-mail, short message, or telephone as listed in the Website that the product is currently not available and will ask your willingness to wait, make a refund, or any other options. Refund process shall be made no later than 14 business days upon receipt of notification.

 

15. Every Customer is entitled to get free shipping for purchases through the Ortuseight website and Ortuseight mobile application with under the condition that for Indonesian shipment the minimum purchase of IDR 200,000 will get free shipping up to IDR 20,000, and for international shipment without a minimum purchase will get free shipping up to USD 5.

 

16. Important Information About Customs & Duties, Please note that international orders may be subject to customs duties, taxes, or fees imposed by your local customs authorities. These charges are not included in your purchase price or shipping cost. If your package is subject to customs duties, you will be responsible for paying them directly to the relevant customs office or delivery provider. Failure to pay the required fees may result in delays or the package being returned to us.We recommend checking with your local customs office for more information on potential charges before your order arrives.

 

CONTACT US

If you have any further questions, you may contact us at: info@vitanova.co.id